Returns & Exchanges

All items can be returned within 14 days (after receipt of delivery) in perfect, unused condition (accessories in original packaging) by post or directly in store.

A credit note for the corresponding value of the goods will then be issued.

For postal returns: Please enclose the delivery note and mark the returned items on it. Return shipping costs are borne by the buyer.

Return address:

YAY KIDS Concept Store (J&J Collective GmbH)
Lagerstrasse 74
8004 Zürich


For complaints, please contact us at: hello@yaykids.ch